FAQ

First, make sure it's fully charged, a low battery can sometimes look like a power failure. Hold the power button for 3 seconds to reset it. If it still won't turn on, email hello@verlomecare.com with your order number and we'll sort out a replacement under your 30-day guarantee.

This is almost always a charging issue rather than a fault. Charge your device fully for at least 2 hours before use. If the light still doesn't activate after a full charge, reach out to us, it may need to be replaced.

Yes. Our devices are designed for daily use as part of your routine, around 5 minutes per session. Consistency is what drives real results, most customers see visible changes within 4 weeks of daily use.

Most sensitive skin types tolerate our devices well, since sessions are short and settings are gentle by design. That said, if you have a diagnosed skin condition, we always recommend checking with your dermatologist first. Start with shorter sessions if you're unsure how your skin will respond.

Most devices show a small indicator light while charging that turns solid or changes color once full. If you don't see any light at all, try a different cable or outlet before assuming there's a fault, this is the most common false alarm we hear about.

Each light mode targets something different: red light supports firmness and fine lines, blue light helps with breakouts and congestion, and combined modes (like our EMS + LED device) work on toning and lifting together. Check your specific product page for its exact mode guide.

A little warmth or light pinkness right after use is normal and should fade within minutes, that's just increased circulation. Persistent redness or irritation is not normal, if that happens, stop use and contact us.

We recommend checking with your doctor before using any skincare device, including ours, during pregnancy or while breastfeeding, since individual guidance can vary.

Orders are processed within 1 to 3 business days, with delivery typically taking 5 to 8 business days depending on your location. Shipping is free on every order. You'll get a tracking number by email as soon as it ships.

You're covered by our 30-day money-back guarantee. If you're not satisfied, email hello@verlomecare.com within 30 days of delivery and we'll walk you through the return.